{"id":3126,"date":"2024-04-19T13:06:34","date_gmt":"2024-04-19T11:06:34","guid":{"rendered":"https:\/\/therapy.mymagnolia.nl\/?page_id=3126"},"modified":"2024-04-19T13:09:05","modified_gmt":"2024-04-19T11:09:05","slug":"complaints-procedure-2","status":"publish","type":"page","link":"https:\/\/therapy.mymagnolia.nl\/en\/complaints-procedure-2\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"\t\t
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Patient Information Complaints Procedure<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The staff at Magnolia Therapy make every effort to provide you with good care and <\/span>
assistance. However, there may be instances where you are not completely satisfied with the <\/span>process. Your comments or complaints are of great importance. On this page, you will <\/span>find information on what you can do with your complaint or comments.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Presenting to Your Healthcare Provider<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you are not entirely satisfied with a treatment, it is advisable not to keep it to yourself. <\/span>Many complaints are based on miscommunication or different expectations. Your <\/span>healthcare provider appreciates it if, in such a situation, you get in touch with the person <\/span>who treated you so that they have the opportunity to address your dissatisfaction. <\/span>Experience has shown that a significant number of complaints can be resolved in this <\/span>way.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Complaints Officer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you cannot resolve the issue with your healthcare provider, you have the option to <\/span>submit your complaint to the complaints officer. A complaints officer is an independent <\/span>professional mediator who can work with you and your healthcare provider to find a <\/span>solution. When you file a complaint, efforts will be made to reach a resolution within 6 <\/span>weeks. You can contact the complaints officer via info@klachtconsult.nl<\/a> or by phone at <\/span>043-8802259. Additionally, you have the option to use the complaints form on <\/span>http:\/\/www.klachtconsult.nl\/klachtenformulier<\/a><\/span><\/a>.<\/span><\/div>\n
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Dispute Committee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you cannot reach a resolution with the complaints officer and your healthcare provider, <\/span>you can contact the dispute committee. This committee is an independent organization <\/span>that makes a decision on the validity of a complaint. In certain cases, the dispute <\/span>committee may award compensation. Your healthcare provider has entered into an <\/span>agreement with the Foundation Dispute Committee EZa to handle disputes. The <\/span>committee consists of a chairperson (jurist) and two members, one of whom has a<\/span>medical background. When a dispute is filed, an investigation will be conducted into the <\/span>causes of the complaint. Depending on the nature of the dispute, the chairperson <\/span>determines how the committee reaches a decision. More information about the workings <\/span>of the dispute committee can be found on the website <\/span>http:\/\/www.geschillencommissie-eza.nl<\/a><\/span>. <\/span>Information on how to file a dispute is also available on the website.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Finally<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Your healthcare provider values your satisfaction with the care provided. By being open <\/span>about your experiences, you help your healthcare provider achieve this goal. Working <\/span>with a complaints officer to resolve your complaint does not waive your right to file a <\/span>dispute. If you file a dispute, please be aware of a period of 6 months within which the <\/span>dispute committee will reach a decision. In that case, you are requested to provide the <\/span>dispute committee with access to your medical records<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Patient Information Complaints Procedure Introduction The staff at Magnolia Therapy make every effort to provide you with good care and assistance. However, there may be instances where you are not completely satisfied with the process. Your comments or complaints are of great importance. On this page, you will find information on what you can do […]<\/p>\n","protected":false},"author":2,"featured_media":2254,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-3126","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/therapy.mymagnolia.nl\/en\/wp-json\/wp\/v2\/pages\/3126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/therapy.mymagnolia.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/therapy.mymagnolia.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/therapy.mymagnolia.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/therapy.mymagnolia.nl\/en\/wp-json\/wp\/v2\/comments?post=3126"}],"version-history":[{"count":2,"href":"https:\/\/therapy.mymagnolia.nl\/en\/wp-json\/wp\/v2\/pages\/3126\/revisions"}],"predecessor-version":[{"id":3129,"href":"https:\/\/therapy.mymagnolia.nl\/en\/wp-json\/wp\/v2\/pages\/3126\/revisions\/3129"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/therapy.mymagnolia.nl\/en\/wp-json\/wp\/v2\/media\/2254"}],"wp:attachment":[{"href":"https:\/\/therapy.mymagnolia.nl\/en\/wp-json\/wp\/v2\/media?parent=3126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}